Non-lethal solution for android.process.acore crash

Hi,

[Update: Some people have reported that the 'crash' still returns after using the following procedure and going online again.  It seems that the problem may lie with the online contacts in Gmail or elsewhere that Android is trying to synchronise.  While I have not had this problem myself, this forum post suggests that the source of the error might be an incomplete date field in one or more of the online contacts.

If you have this issue, please go to the email accounts that you want to synchronise from a computer, look through your contact lists and correct the entries where you find suspicious items.  Also, report success here :) ]

[Caution: You will still lose your contact database in using this approach.  Backup regularly].

I have talked earlier about the irritating crash of the android.process.acore process, which occurs due to the same contact featuring in multiple accounts that are being synced on Android, which leads to a conflict.

I had earlier suggested that you reset the Adam to factory settings to recover from this error, which is a solution that works, but is lethal to the installed apps and preferences on your device.

I had also suggested that only one Gmail account should be used for synchronisation as the main account, and configured in the Gmail app.  Any secondary Gmail accounts or Google App accounts should be configured in alternative email clients such as Mail’d.

This preventive solution did seem to work for me, but I again got the error a couple of days back.  I wasn’t willing to go through the pain of reinstalling my apps again, especially as the Android Market seems to restrict access to some apps periodically by rejecting the device, leading to multiple resets of Market, followed by reboots.

I figured that if the problem was occurring due to contact syncing conflicts, the solution also lay in contact management rather than identity management.  I therefore took the following steps:

  1. Go offline
  2. Go to Settings > Applications > All > Google Services Framework, hit Force Stop
  3. Go back a level, go to Gmail, hit Force Stop and Clear Data
  4. Go back a level, go to Contacts, hit Force Stop and Clear Data
  5. Go back a level, go to Contacts Storage, hit Force Stop and Clear Data
  6. Repeat steps 2, 4 and 5 for good measure
  7. Reboot, just to be safe

After rebooting and going online, I restarted Gmail, and it started downloading my mail again.  I have stopped getting the android.process.acore error now, and still have all my applications.

Try this non-lethal solution before using the drain cleaner.

About Nishit

carbon-based life form, prefers science, rationality and freedom
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29 Responses to Non-lethal solution for android.process.acore crash

  1. fmpmacedo says:

    Thanks, very usefull ;)

    in my language:
    Obrigado, muito útil ;)

  2. Amit Tambe says:

    Nishit, useful as always!!!

    BTW, have you been able to load Eden X on your adam? I’ve been trying but have no luck. The rar extraction itself gives and error – and I’ve downloaded it a million times – different version as well 2.0.0, 2.0.2, 2.0.3 and 2.0.4!!!

  3. Nishit says:

    Hi Amit,

    I do what I can…knowledge grows when everybody shares, and everybody gains. That is the essence of the information freedom movement.

    Anyways, I haven’t tried Eden X, as I do not want to go through the trouble. I will wait for more updates from NI, and hope for Honeycomb coming our way in 2011. Otherwise, some committed people are working on Ubuntu.

    A friend of mine switched back from Eden X because it kept on giving him lots of forced closures. He also has an iPad, and I’m afraid he might ditch his Adam soon, because the iPad makes a lot of things easy while making a lot of things impossible, and you either hate it or love it, that is how the cookie crumbles.

    • Amit Tambe says:

      You’ve could have described the Apple mania better. I was never an apple fan (although I admit to having purchased the iPad) and was hoping that the adam would be comparable (I didn’t want it to kick Apple’s ass or anything – just a different and better experience). Unfortunately, there are three hardware issues which I think make the iPad experience a lot better:
      1. Display. I use the PQi and the display resolution and quality isn’t a patch over what you get in the iPad.
      2. Touch. The adam screen isn’t exactly what you would call sensitive. Sometimes I am furiously touching the screen without getting any response. Not a happy situation.
      3. Weight. Although most others haven’t complained about this, I still find the adam to be heavy (and now I’m comparing against the iPad2).

      Software I don’t mind as that is possible to fix, but the hardware bit we can’t solve. BTW, did you catch this on engadget? http://www.engadget.com/2011/04/27/notion-ink-adam-review/

      The reviewer’s done a fair analysis and very unbiased. I pretty much agree with him.

      BTW, iPad 2 is launching in India tomorrow. You buying?

  4. J. says:

    I’m not sure why I didn’t find “Google Services Framework” in my apps page, but I cleared data from both contacts apps and the probably is (at least for the moment) sort of resolved–I have calendar, contacts, and email, but no acore crash. Thank you!

    • Nishit says:

      Which device are you using, J? Google Services Framework should be under All Apps, especially if you have the official Gmail application or Google Talk or Google Market on your tablet / device.

  5. J. says:

    (sorry, problem, not probably)

  6. Thanks – yours is a great solution. It worked for me and if the problem comes up again at least I know what to try – and who to ask!

    • Nishit says:

      Thanks Lee! Actually, I have to admit that I don’t have any knowledge of Android’s internals. I just did what seemed obvious. Anyway, the acore process does not crash for me any longer even though I have all three of my Gmail / Google Apps accounts configured under the Gmail app, and I am currently on Froyo.

  7. Jim Packer says:

    Thanks, worked perfectly on a Dell Streak 7

  8. Chris Daley says:

    Sick to the power of rad! Thanks, this solved my problem and taught me an important lesson about backups…

  9. Karen Vakil says:

    I’m using a Samsung Galaxy POP and those errors r sooo annoying!! Ijust rooted me phone last night and this error started showiing today. so i did what u said i also factory resetted my phone..didnt help..pllllz help me someone!!!! FRUSTRATED!!!

    • Nishit says:

      [Edit: Try to update the firmware by following the steps mentioned in this thread: http://androidcommunity.com/forums/f76/android-process-acore-problem-38640/

      Also, does the crash occur only after you go online? Can you check if disabling sync and data connections solves the problem temporarily? In that case, as suggested in the aforementioned thread, it might be a contact in your Gmail account that could be creating the problem. Check all your contacts on Gmail and see if you have incomplete date fields anywhere.]

      Very strange to hear that a factory reset also does not help. The best thing to do for you is to get it re-flashed with a stock ROM.

  10. doenst worket for me =(

    when I went online again the “crash” return

    gona give another try

    • Nishit says:

      If the crash returns when you go online, you may need to see if some of your contacts on your Gmail account have an incomplete date field. Go online through a computer, check the records and correct them.

    • Nishit says:

      Interesting. Thanks for the information.

      It remains to be seen if most of the crashes happen due to Google Search 2.1. Further, if one needs to buy an app to freeze a process, I think Android would start to fare worse than Windows, where you need to buy Antivirus programs to protect your system from the smallest threats.

  11. Just wanted to say that this worked for me, even though I didn’t see Google Services Framework.

  12. Mike Wheeler says:

    I was having this error on my Lenovo Ideapad K1 tablet. Followed steps 1-7 above and it fixed the problem. I only have one Gmail account. Thanks Nishit.

  13. Seems to have worked very well for me, too. Great solution and great to be able to get such ‘anonymous’ help from people from all over the world. That’s definitely one bit I love about ‘globalization’!

  14. Thank you! I didn’t know what to do to fix and it keeps getting worse. I tried to use the tablet yesterday and every time I tried to use the keyboard the error message hit then closed the keyboard. In going to Lenovo’s site, I didn’t find anything until I googled the problem and found this. Thank you!!!!

    • Nishit says:

      Thanks, good to know this worked for you. You can also go to Settings > Accounts & Sync and disable Contact syncing for your Gmail accounts for a while till you are sure things have stabilised.

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